Origin
Why we started with large Japanese enterprises specifically
Japan's enterprise workforce has two structural characteristics that make organizational knowledge mapping both harder and more urgent than almost anywhere else.
First, long employment tenure: the same engineer may have worked at the same company for 25 years, accumulating domain knowledge that is almost entirely undocumented because there was never an imperative to document it. That person represents a knowledge asset of enormous value and an enormous risk when they retire.
Second, hierarchical communication norms mean that junior employees will rarely surface knowledge proactively to management. The informal knowledge networks that help organizations function in other cultures are partially suppressed. The result is a knowledge problem that is structurally different from Western enterprises and that generic knowledge management tools (designed for lower-tenure, more mobile workforces) do not solve.
We started with Japan because the problem is most acute here. Our roadmap extends to APAC enterprise markets where similar dynamics exist, particularly in Korea, Taiwan, and Singapore.